Terms and Conditions

Made For Keeps Terms and Conditions

Last updated: 24 June 2026

These Terms and Conditions apply when you use the Made For Keeps website, place an order, create a customer account, or buy products from us.

Please read these terms carefully before placing an order. By placing an order, you agree to these Terms and Conditions.

About us

Made For Keeps

Email: sales@harefieldembroidery.co.uk

If you need to contact us about an order, please use the contact details above.

Products

Made For Keeps sells personalised, customised, and made-to-order products. Products may include embroidered, printed, engraved, or otherwise customised items.

We try to display products, colours, sizes, images, descriptions, and prices as accurately as possible. However, colours and images may appear slightly different depending on your device, screen settings, lighting, or product materials.

Personalisation

You are responsible for checking all personalisation details before placing your order. This includes names, initials, dates, messages, addresses, spelling, grammar, capitalisation, colours, sizes, and any other information you provide.

We will produce personalised items using the details supplied with your order. We are not responsible for mistakes caused by incorrect information entered by the customer.

If we notice an obvious issue with the information supplied, we may contact you before production. This may delay your order.

Orders

When you place an order, you are making an offer to buy the products in your basket.

Your order is accepted when we confirm it or begin processing it. We may refuse or cancel an order if:

- The product is unavailable

- Payment is not authorised

- The order contains an obvious pricing or description error

- The personalisation requested is unsuitable, offensive, unlawful, or infringes another person's rights

- We are unable to complete the order for practical or legal reasons

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item.

Unsuitable or restricted personalisation

We may refuse personalisation that we consider offensive, abusive, threatening, discriminatory, unlawful, misleading, defamatory, pornographic, hateful, or otherwise inappropriate.

We may also refuse personalisation that appears to infringe copyright, trade marks, designs, logos, or other intellectual property rights.

Prices and payment

Prices are shown on the website in pounds sterling unless stated otherwise.

The price payable is the price shown at checkout when you place your order, plus any applicable delivery charge.

Payment is processed securely through our payment provider. We do not store your full card number or card security code.

If a pricing error is obvious and could reasonably have been recognised as a mistake, we may cancel the order and refund any payment made.

VAT and taxes

Where VAT applies, prices may include VAT unless stated otherwise. If VAT is charged, VAT details may be shown on invoices or order documents.

Production times

Production times vary depending on the product, level of personalisation, stock availability, and workload.

Any production or delivery times shown are estimates only. We will do our best to meet estimated times, but delays can sometimes happen.

Delivery

Delivery options and prices are shown at checkout where available.

You are responsible for providing a complete and accurate delivery address. This includes building name or number, street, town, county, postcode, and any other information needed for delivery.

We are not responsible for delays or failed delivery caused by incorrect or incomplete address details supplied by the customer.

Risk in the products passes to you when the products are delivered to the address supplied with your order.

Order changes and cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Because many products are personalised or made to order, changes or cancellations may not be possible once production has started.

If production has not started, we will do our best to help with reasonable changes.

Personalised and made-to-order items

Personalised and made-to-order items are created specifically for you. For this reason, they cannot usually be returned, exchanged, or refunded if you change your mind.

This does not affect your statutory rights if an item is faulty, damaged, not as described, or we have made an error with your order.

Returns and refunds

Please see our Returns Policy for full details.

In summary, personalised items can only be returned if:

- The item is faulty

- The item is damaged when you receive it

- We have made an error

- The item does not match the agreed personalisation details

If you believe there is a problem with your order, please contact us within 14 days of receiving it and include your order number, a description of the issue, and clear photographs where relevant.

Faulty goods

We are responsible for supplying goods that are as described, fit for purpose, and of satisfactory quality.

If an item is faulty, damaged, or incorrect, we may offer a repair, replacement, or refund depending on the circumstances.

Customer accounts

If you create a customer account, you are responsible for keeping your login details secure.

Your customer account is linked to this shop only. It allows you to view your Made For Keeps orders and order statuses.

You must not allow anyone else to use your account without permission.

Mailing list

You may choose to join our mailing list during checkout or elsewhere on the website.

If you subscribe, we may send you news, offers, product updates, and marketing messages. You can unsubscribe at any time.

Privacy

We handle personal information in accordance with our Privacy Policy.

Please read our Privacy Policy to understand what information we collect, how we use it, and your rights.

Cookies

Our website uses cookies and similar technologies. Please read our Cookie Policy for more information.

Intellectual property

All website text, images, designs, logos, product photography, layouts, and other content belong to Made For Keeps or our licensors unless stated otherwise.

You must not copy, reproduce, modify, distribute, or use our content without permission.

If you provide artwork, logos, names, text, or other material for personalisation, you confirm that you have the right to use that material and to ask us to apply it to the product.

You agree to be responsible for any claim that arises because the material you provided infringes another person's rights.

Limitation of liability

We do not exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights.

We are not responsible for business losses, loss of profits, loss of revenue, loss of opportunity, or indirect losses where you buy as a consumer.

Website availability

We aim to keep the website available and working correctly, but we cannot guarantee that it will always be available, uninterrupted, secure, or error-free.

We may update, suspend, or withdraw parts of the website from time to time.

Changes to these terms

We may update these Terms and Conditions from time to time. The version that applies to your order is the version in place when you place the order.

Governing law

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the laws of the part of the United Kingdom where you live.

Contact

If you have questions about these Terms and Conditions, please contact:

Made For Keeps

Email: sales@harefieldembroidery.co.uk